30-Day Money Back Guarantee
We are confident you’ll enjoy your Pure Water Systems purchase, so we offer a 30-Day Money Back Guarantee to all customers. If for any reason you are not completely satisfied, return the product to our head office for a full refund within 30 days of installation.
Please note, the 30-Day Money Back Guarantee relates only the cost of the products themselves.
All other costs incurred will be at the expense of the customer. This includes installation costs, return postage of the system itself and also the $60 disconnection fee carried out by a Pure Water Systems Service Technician.
Due to varying water quality across Australia, our 30-Day Money Back Guarantee excludes cartridges.
Damaged or Faulty Goods – Replace or Refund
Any visible damage to a delivered product must be reported to Pure Water Systems within seven (7) days of the issue. If after speaking with our Customer Service Team, the damage or defect is deemed to be covered under warranty, Pure Water Systems will either:
- a) arrange a replacement product, and will organise return of the damaged or faulty product at no additional cost to the customer
- b) or, will organise return of the damaged or faulty product at no additional cost to the customer, and upon verification of the damage and defect, provide a full refund
Our Customer Service Team will organise this return, replacement or refund process. Please refer to the Warranty Conditions below for more information.
3-Year Parts & Labour Warranty Outline
As a business who proudly stands behind the quality of their products, Pure Water Systems provides a 3-Year Parts & Labour Warranty to all customers on most of our product range. Due to varying water quality across Australia this excludes cartridges. Additionally, the Pure Water Systems RO-5U Reverse Osmosis Water Purifier has a 12-month Parts & Labour Warranty.
We also provide an Extended Warranty to all of our customers who continue to service their water purification system(s), beyond the initial 3-Year Parts & Labour Warranty.
This Extended Warranty covers call out fees and labour charges, and our customers will only have to pay for the parts replaced, if within a serviceable area. If outside of our serviceable area, the Extended Warranty will cover shipping charges, customers will only have to pay for the parts replaced.
Please note, the Extended Warranty excludes Whole House and Water Softener Systems.
As a valued Pure Water Systems customer, the Extended Warranty (beyond the initial 3-Year Warranty) is available for the entire period that the customer chooses to have their system(s) serviced by Pure Water Systems. We want to ensure your system is running at its best and providing you with the most optimum water possible, therefore to be covered, your system is required to be serviced by us, on time and in accordance with the manufacturers recommended ongoing time frame.
In all cases, the commencement date of this warranty period will be determined as the actual date of purchase, as documented on the customers’ Pure Water Systems account.
If at any point beyond the initial 3-Year Warranty period you decide not to continue servicing with Pure Water Systems, the Extended Warranty will be void, meaning charges for repairs and labour will be at the customers’ expense.
The Pure Water Systems 3-Year Parts & Labour Warranty or Extended Warranty shall be void however, if the product sustains damage or failure resulting from any of the following:
- We do not cover the work of the plumber who originally installed the system
- If your system(s) fails to be maintained in accordance with recommended servicing and as per the manufacturers operating instructions
- Unauthorised or abnormal use or operation. This includes running hot water through the purification or filtration system (excluding shower and bath filters)
- Exposure to unsuitable environmental conditions (including, but not limited to damage due to lightning strikes)
In any event that you need assistance, or have any questions, concerns or claims, please contact us: