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Leaking or dripping from the bench top water filter housing

If you are experiencing leaking or dripping from your bench top water filter housing, please review the steps below to locate the cause:

  1. Turn off the tap to stop flow of water into your bench top water filter.
  2. Unscrew the water filter housing over the sink.
  3. The filter housing must have an o-ring to seal it correctly, so make sure an o-ring is present and seated correctly in the grove of the cartridge housing. N.B. if the o-ring appears to be stretched out the groove, ruptured or damaged it needs to be replaced.
  4. Once confirmed that the o-ring is seated correctly in the grove of the cartridge housing, please reassemble your bench top water filter ensuring the housing base and cartridge housing are securely tighten and sealed.
  5. Please remember to flush the water filter for a few minutes after replacing the filter cartridge. Air bubbles may be present, or the water may appear cloudy for a short period, but this will cease with use.

Leaking from the inlet or outlet of the bench top water filter

Leaking from the inlet or outlet of your bench top water filter may be caused by the o-ring not sealing correctly or has deteriorated. To fix these leaks, please follow these simple steps:

  1. Turn your bench top water filter upside down into the inverted position.
  2. Remove the fittings from the housing base by unscrewing them.
  3. Inspect the o-rings for damage or deterioration. If this is the case they will need to be replaced.
  4. Screw the fittings back into the housing base and ensure they are tight. The fittings must press the o-ring against the housing base to seal correctly.
  5. Return to the upright position to test for further leaks.
  6. If the problem persists, please contact our Customer Service Team for further assistance.

Diverter lever leaking

If you are experiencing leaking from the diverter lever, it’s essential to identify the location of the leak. Please follow the steps below.

Leaking from the aerator is due to a damaged or missing aerator seal, or it’s simply missing.

  1. Replace the aerator or rubber seal.

Leaking from the body or collar happens when the diverter valve doesn’t seal tightly to the tap or tap adaptor.

  1. Check or replace the seal located in the top of the diverter valve.
  2. Reattach the diverter valve and tighten the collar onto the tap.

If the leaking is between the tap and tap adaptor, the tap adaptor may not have been installed correctly.

  1. Ensure that both rubber washers are installed in the top of the tap adaptor (TA1 only).
  2. Ensure the tap adaptor is tightened to the tap correctly; you may need to use multigrip pliers.

Water dripping from the spout

Dripping from your bench top water filter spout may be caused by the presence of an airlock or air bubbles in the bench top filter.

Please follow these simple steps to resolve this issue.

  1. With the diverter in the off position, turn your bench top water filter upside down (inverted position).
  2. Twist the water filter spout anticlockwise to an upright position.
  3. Turn the diverter on to let the water run through the water filter.
  4. Hold your bench top water filter and lean it in the opposite direction of the water flow to force the air out of the cartridge housing.
  5. Once the airlock is released, turn off the diverter and tap and return your bench top water filter to the upright position.
  6. Run water through the filter in the normal position for a few minutes.
  7. If the issue persists,
    • Invert the bench top water filter in the sink and unscrew the base from the cartridge housing.
    • With the filter cartridge still in the housing, fill the cartridge housing with water allowing it to overflow.
    • Install the housing base on top of the cartridge housing and tighten in the inverted position.
    • In the inverted position run water through the filter for a few minutes.
    • Return your bench top water filter to the upright position and continue to run water the water through the filter for a few minutes.

 

Discolored water from bench top water filter

White 'milky' water from your water filter

When water from your bench top water filter appears ‘milky’ white, it’s typically caused by the presence of tiny air bubbles in the water, and it won’t affect the quality of your filtered water. This air is mostly held in the filter after an interruption of the water supply or during the replacement of the filter cartridge.

Please follow these simple steps to flush your bench top water filter:

  1. Turn off the tap to stop water flow into your bench top water filter.
  2. Turn your bench top water filter upside down and twist the filter spout anticlockwise to an upright position.
  3. Turn your cold tap water on.
  4. Turn the diverter on to let the water run through the filter.
  5. Hold your bench top water filter and lean it in the opposite direction of the water flow to force the air out of the housing.
  6. Allow water to flow through the filter for a few minutes.
  7. Once the water has become clear, turn off the diverter and tap.
  8. Return the spout and bench top water filter to the upright position and run water in the normal position for a few minutes.
  9. If the water still appears cloudy, repeat above.
  10. If this issue persists, please contact our Customer Service Team for further assistance.

Grey water from your water filter

You might experience grey water after replacing the filter cartridge, which is due to residual carbon fines left behind from the manufacturing process. Please allow water to flow through your bench top water filter for a couple of minutes, and it will become clear. If the water quality is still unacceptable, please contact our Customer Service Team for further assistance.

Slow water flow from your bench top water filter

If you’re experiencing slow flow from your bench top water filter, this may be caused by a blockage or low inlet pressure. Please follow these easy steps to identify the location of the blockage:

  1. Turn off your tap to stop the water flow into your bench top water filter.
  2. Hold the water filter over the sink and twist to open the housing by turning it in an anticlockwise direction.
  3. Remove the filter cartridge from your bench top water filter.
  4. With the filter cartridge removed, replace and tighten the filter housing.
  5. Turn the cold tap water and the diverter on to let water flow through your bench top water filter.
    • If you are using town water and water runs freely out of the filter, the Hi-Tech Optimiser cartridge is blocked and need to be replaced. Please refer to the following instructions for Changing Your Water Filter Cartridge.
    • If you are on tank water and using the Doulton Ultracarb cartridge, to restore your water flow to normal, you will need to clean and reinsert the filter cartridge as per following Cartridge Cleaning Instructions.
    • If water doesn’t flow through your bench top water filter with the cartridge removed, there may be a blockage in another area. Please contact our Customer Service Team for further assistance.

      Poor water quality

      If the water quality of your bench top water filter is poor, the rubber seals may not be seated correctly on the filter cartridge. To fix this, please follow the steps below.

      1. Unscrew the water filter housing over the sink.
      2. Check that there is an indentation at the end of the rubber seals, which is caused by the sealing compression of the cartridge housing and the base
      3. .If there is no compression mark, remove the filter cartridge from the housing and ensure the rubber seals are properly seated.
      4. Replace the filter cartridge correctly back into the cartridge housing.
      5. Install the housing base on top of the cartridge housing and tighten whilst upside down (inverted position).
      6. Please remember to flush your bench top water filter for a few minutes after replacing the filter. Air bubbles may be present, or the water may appear cloudy for a short period, but this will cease with use.
      7. If the problem persists, please contact our Customer Service Team for further assistance.

          Diverter lever hard to turn

          If the diverter lever of your bench top water filter is hard to turn, there could be a build-up of dirt or scale on the lever of the diverter valve. This malfunction can be easily fixed by disassembling and cleaning the valve.

          1. Remove the diverter valve from your tap.
          2. Remove the aerator from the bottom of the diverter valve. Please be careful to not lose the internal parts.
          3. Soak the diverter valve in a calcium lime rust removal (or similar) solution, remembering to turn the lever on the diverter valve regularly.
          4. Remove the diverter valve from the solution and rinse thoroughly.
          5. Add some cooking oil to the diverter valve making sure all internal parts are lubricated by repeatedly turning the black lever.
          6. Reattach the aerator to the bottom of the diverter valve and reconnect to the tap.

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