Service & Support

Our goal is to ensure all Australians have access to a fresh source of healthy filtered water. That’s why we service most major Australian metropolitan areas and also ship our products Australia wide.

Our Service Technicians and Burleigh Heads based Customer Service Support team are ready to assist with the maintenance of your Pure Water System.

Our technicians provide a comprehensive cartridge replacement and maintenance service for your system. Typically, most cartridges require replacement every 12 months. When you are due for a cartridge replacement and service, our friendly team will give you a courtesy call to organise a service time that is convenient for you.

If you have any questions or queries, or you would like to book in a service, please contact our team directly on 1300 808 966.

In-Home Serviceable Areas



We service Brisbane from the Glass House Mountains through Caboolture and all the way south to Yatala and as far west as Ipswich.

Gold Coast

We service Gold Coast from Yatala through the whole of the GC to Tweed Heads and as far west as Tamborine and Beaudesert.

Sunshine Coast

We service Sunshine Coast as far north as Gympie and south to the Glass House Mountains.


We service Cairns through to Innisfail and west to Mareeba and Atherton.


We service Bundaberg through to Hervey Bay.

New South Wales


We service the whole of Sydney as far west as the Blue Mountains and right the way south to the South Coast and Nowra.

Port Macquarie

We service Port Macquarie to Taree all the way south to Newcastle and west through to Maitland.


We service Yamba to Grafton and all the way south through Coffs Harbour to Kempsey.

Western Australia

We service Western Australia from as far south as Mandurah, as far north to Two Rocks and west to Darlington.

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