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Feel Free to Ask Us

Our friendly team are passionate about, great tasting, healthy water and are always here to answer any questions you have.  Below is a list of questions our customers ask the most. Still can't find what you're looking for? Please contact us.

FAQs

Why should I choose Pure Water Systems?

Pure Water Systems has been helping Australian families and businesses enjoy the benefits of filtered and purified water for over 30 years.

A family-owned, Gold Coast business, Pure Water Systems has grown to be one of Australia’s biggest and most trusted water filtration businesses.

Our continued commitment and focus on providing quality products and personalised service has seen the ongoing loyalty of our customers. Our staff are here to provide support and service, be it choosing the best suited product, installing your water filtration system or having a friendly Service Technician make a house call (in-home serviceable areas only).

We are confident you’ll enjoy your Pure Water Systems purchase, so we offer a 30 Day Money Back Guarantee to all customers. If for any reason you are not completely satisfied, return the product to our head office for a full refund within 30 days of installation. Please note, the 30 Day Money Back Guarantee relates only the cost of the products themselves, and, due to varying water quality across Australia, our 30 Day Money Back Guarantee excludes cartridges.

As a business who proudly stands behind the quality of their products, Pure Water Systems provides a 3 Year Parts & Labour Warranty to all customers on most of our product range. 

Due to varying water quality across Australia this excludes cartridges. Additionally, the Pure Water Systems RO-5U Reverse Osmosis Water Purifier has a 12 month Parts & Labour Warranty.

For your convenience, we provide a handy reminder service when your system is due for scheduled maintenance and cartridge replacement.

Where are Pure Water Systems’ products made?

Pure Water Systems products are assembled in our Queensland warehouse using quality components sourced from leading water filtration and purification technology manufacturers from around the world, including USA, UK, China, Taiwan and Australia. 

Our market leading Hi-Tech Optimiser cartridge is manufactured by world leaders in carbon block technology, Multipure (manufactured in USA), and our Doulton Ultracarb cartridge is made by Doulton (manufactured in UK).

These manufacturers have been carefully selected for their quality and performance, which is supported by official test results and certifications which is why they are the primary components used in the majority of our products.

What do people say about Pure Water Systems and their products?

Pure Water Systems has built a reputation for providing quality products and service. Many of our new and loyal existing customers have shared their experiences online, you can read them here.

What sort of warranty does Pure Water Systems offer?

As a business who proudly stands behind the quality of their products, Pure Water Systems provides a 3 Year Parts & Labour Warranty to all customers on most of our product range. Due to varying water quality across Australia this excludes cartridges. (RO-5U Reverse Osmosis Water Purifier has a 12 month Parts & Labour Warranty.)

Every year that you service with Pure Water Systems we will extend the service warranty on your system which means you never pay for any call out fees or labour charges, all you pay for is the price of replacement cartridges any parts required. If you live in an area that we do not service, we will send out the required parts needed with full instructions.

You can read our full warranty outline here.

What is the cost of shipping?

We offer FREE SHIPPING Australia-wide for online orders over $99. For orders under $99 within Australia we charge a $10 flat rate, standard shipping fee. FREE SHIPPING does not apply to whole house systems (including UV), softeners,  coolers, chillers and bubblers. Shipping costs for these products are POA. All prices quoted and displayed on the Pure Water Systems website are in Australian Dollars (AUD).

Why should I filter my water?

There are numerous benefits to drinking filtered water.

A water filter limits you and your family’s exposure to a wide range of natural and synthetic contaminants that may remain in drinking water.

An activated carbon filter removes microorganisms, sediment, taste and odour, contaminants including volatile organic compounds (VOCs) such as chlorine used in the water disinfection process, pesticides and petroleum, as well as natural occurring chemical compounds. What still remains though, are all the healthy minerals in your water that may enhance your health.

Drinking filtered water is also an environmentally friendly option for drinking good quality water as it reduces the use of single-use plastic bottles which ultimately reduces landfill and waste in our waterways.

There are also economic benefits to drinking filtered water, you will save money on bottled water. And lastly, you will also enjoy drinking healthy, great tasting water every day from your own tap.

Why should I purify my water?

Purifying your water provides you with the highest level of contaminant removal from your water. 

Purified water can be achieved through a number of purification processes, the most popular being reverse osmosis.

Drinking purified water will protect you and your family being exposed to undesired chemical compounds, organic and inorganic materials, and biological contaminants.

In particular reverse osmosis will filter drinking water down to 0.0005 of a micron, fine enough to remove most viruses, bacteria and parasites. The process also removes total dissolved solids (TDS) such as most heavy molecule chemicals like fluoride, herbicides and pesticides, as well as nitrates, sodium and heavy metals.

Like filtered water, drinking purified water saves you money on bottled water and provides you and your family with healthy, pure, great tasting water.

While the reverse osmosis process is great for removing potentially harmful contaminants, healthy minerals and salts can also be removed and leave your water acidic. For great potential health benefits (such as improved gut and kidney health), you can raise your water’s pH balance to a level considered alkaline by adding healthy minerals back to your water with a Remineraliser cartridge.

What is the difference between filtering and purifying water?

The difference between filtering and purifying water is the level of contaminant removal achieved by either process.  

Activated carbon filtration is most effective at removing or reducing impurities and contaminants such as chlorine, sediment, volatile organic compounds (VOCs), poor taste and odour from your tap water.

The reverse osmosis purification process effectively removes most viruses, bacteria, and parasites in addition to total dissolved solids (TDS), heavy metals, fluoride, herbicides, pesticides, odour and poor taste, thanks to the high quality membrane used in the reverse osmosis process.

How long does the Hi-Tech Optimiser cartridge last?

Multipure, the manufacturer of the Hi-Tech Optimiser (HTO) cartridge recommends replacement every 12 months, or usage of 1892 litres - whichever comes first. More frequent replacement may be necessary in some areas depending on water quality.

Does the Hi-Tech Optimiser cartridge remove the good minerals from the water?

No, the Hi-Tech Optimiser (HTO) cartridge leaves all the healthy minerals in the water. Natural minerals such as calcium, magnesium and potassium are completely dissolved in the water and are not removed by the cartridge filtration process.

Can I continue to use my filter cartridge past the 12 month expiry date?

During their recommended lifespan, cartridges effectively retain the contaminants from water as it filters through them. Cartridges can become ‘full’ of contaminants after their recommended lifespan, reaching capacity and unable to filter your water. This can often result in unpleasant taste and odour from your water.

Additionally, your cartridge’s ability to effectively remove contaminants after the specified time frame will be significantly reduced. Contaminants in your tap water (such as chlorine, volatile organic compounds (VOCs), bacteria and heavy metals) may not be filtered after the cartridge’s capacity is reached (e.g. 1892 litres for the Hi-Tech Optimiser) and the quality of your water may be compromised.

As cartridges become ‘full’ of contaminants filtered from your water, they may also become blocked and unable to allow water to readily pass through them. This can often result in a noticeable and irritating reduction in your water’s flow rate.

Cartridges also sit inside your water filter’s housing, filtering and retaining contaminants (such as chemicals, heavy metals, sediment and bacteria) from your tap water. The dark, wet and warm conditions inside the water filter housing combined with the build-up of filtered contaminants, create a perfect bacteria growth area. Using the cartridge past the specified date can cause bacteria to re-contaminate the cartridge and even be reintroduced into your drinking water. This bacterial build-up is called biofilm and appears as a clear, glue-like substance around your cartridge. Unfortunately, you cannot usually taste or smell this build-up, and therefore might be unknowingly consuming water that has been in contact with biofilm. Click here to learn more.

What if I didn’t use the system for a substantial amount of the 12 month time frame?

Unfortunately, if the cartridge has still been sitting in the system (dark, wet and sometimes warm conditions) it is still not recommended to use it past the recommended time frame due to the build-up of Biofilm. We recommend taking the cartridge out of the system and letting it dry out completely in the sun before going away, this way when you return it will last you that little bit longer. Click here to learn more.

Does the Bench Top Water Filter need to be installed by a plumber?

No. The system comes with a chrome plated diverter which connects directly to most standard kitchen taps and easy to follow instructions. Installation takes approximately 2 minutes.

Can I still use my hot water with the Bench Top Water Filter connected?

Absolutely - you can use your tap as you normally would for dishes, cleaning up etc. When you wish to filter your water you simply flick the black lever on your diverter and your water will come out of your water filter tap, fresh, clean and chemical free. Please note however, that it is not recommended to run hot water through your water filter system due to the carbon make-up of the cartridge itself. It will not only cause the carbon to expand, the carbon will lose its ability to absorb chemicals. Hot water can also have an adverse effect on the bonding agents used in the end caps of the cartridge.

Where can the Bench Top Water Filter be connected?

The Bench Top Water Filter can be connected to any standard, working tap. Different taps have different threads, in some cases you may need a different adaptor to accommodate the tap or faucet you are connecting the system to.

We have a full range of tap adaptors available with full easy to follow installation instructions.

How do I remove fluoride from my drinking water?

Whilst some chemicals can be removed through filtration systems, fluoride proves to be a more difficult chemical to remove.

Some carbon filter cartridges on the market claim to remove fluoride, however this is not always accurate. It’s important to make sure any claims are backed up with performance proof and official test results for effective fluoride removal over a substantial period of time. 

Alumina based filter cartridges have proven to be effective at removing fluoride, however the reduction rate is only around 80%. The capacity of alumina based filter cartridges is also very low which means the filter requires changing more frequently, making these systems more expensive to maintain.

One of the most effective ways to remove fluoride from your tap water is with a reverse osmosis system which has an achievable reduction rate of 93.6%. A reverse osmosis system will also remove other impurities in your water including chlorine, and will also remove unpleasant taste and odour from your tap water.

In addition to fluoride, what other contaminants does reverse osmosis remove?

 Reverse osmosis is one of the most advanced and effective household water purification methods available. Before tap water reaches the reverse osmosis membrane, the water passes through a carbon cartridge removing chlorine and sediment.

The reverse osmosis membrane reduces the following contaminants to the following percentages:

Fluoride 93.6%, Arsenic 88.0%, Hexavalent chromium 96.4%, Trivalent chromium 98.2%, Barium 96.3%, Selenium 97.9%, Total dissolved solids (TDS) reduction 90.8%, Cadmium 99.1%, Copper 98.5%, Turbidity 99.1%, Nitrate 86%, Nitrite 87%, Lead 98.6%.

My system has a GAC cartridge. How often do I need to change it?

Granular Activated Carbon (GAC) cartridges should be changed every 6 months. The cartridge is designed to assist with the reduction of sediment and disinfection products such as chlorine and chloramines, and any associated unpleasant taste and odour. Not changing the cartridge at 6 months will risk the contaminants it has removed from your water over that time frame being added back into your water.

What business solutions does Pure Water Systems offer?

Pure Water Systems provides a wide range of solutions for businesses, you can view our full selection here.

Our extensive range of water filtration and purification systems are ideal for workplace kitchens with a variety of sizes and styles available including bench top systems that connect directly to the kitchen tap.

Our office water coolers and bubblers are ideal options for busy environments or public areas with demands for high quality water.

For shower and bathroom facilities there are filters designed specifically for these spaces.

We also offer whole business filtration and purification systems, that deliver clean, fresh and chilled water throughout your business.

There are also a wide range of accessories available that ensure our water filtration or purification system not only fits your business’s operational needs, but style as well.

How can I be sure I am choosing the right water filtration or purification system?

Online, our new Water Filter Finder tool will step you through the process of choosing the right water filtration or purification system. A series of questions will filter down our product range to those that best suit your needs and requirements.

Our friendly team is here to help remove any confusion by providing simple solutions that are best suited for your lifestyle, location and water type. For any questions or queries, or if you would like to book in a service, you can speak to our team directly on 1300 808 966 or click here.

What is the difference between the RO-5U and 4 and 5 stage reverse osmosis water purifiers?

The main difference between these 2 styles of water purifiers is in the design of the systems.

Both styles of systems are very effective at contaminant reduction and are Watermarked to Australian standards. 

As the latest in health innovation and reverse osmosis purification technology, the RO-5U features a stylish compact design and 24hr, digital water quality monitoring as well as convenient ‘twist and click’ cartridges for easy replacement and maintenance.   

The 4 and 5 Stage Reverse Osmosis Water Purifiers feature the highly efficient EcoHero-50 reverse osmosis membrane, exclusive to Pure Water Systems, for greater efficiency and water recovery rates.  

You can further explore the features and benefits of these systems by clicking here.

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